Shipping policy
Last updated: July 19, 2026
Thank you for shopping with Zova Growth. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during sales, product launches, or other high-volume periods.
After your order ships, you will receive a confirmation containing tracking information when tracking is available.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your destination, selected delivery method, and order details.
Any free-shipping promotion will be subject to the terms shown on our website at the time of purchase.
Estimated Delivery Times
Estimated delivery times begin after an order has been processed:
Thank you for shopping with Zova Growth. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during sales, product launches, or other high-volume periods.
After your order ships, you will receive a confirmation containing tracking information when tracking is available.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your destination, selected delivery method, and order details.
Any free-shipping promotion will be subject to the terms shown on our website at the time of purchase.
Estimated Delivery Times
Estimated delivery times begin after an order has been processed:
- Domestic orders: approximately 3–7 business days
- International orders: approximately 7–20 business days
These estimates are not guaranteed. Customs processing, carrier disruptions, severe weather, public holidays, or other circumstances outside our control may cause delays.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated at checkout.
Zova Growth cannot predict or control customs charges or customs-processing times.
Tracking Your Order
When tracking is available, we will send the tracking number to the email address provided at checkout. Please allow up to 48 hours for the carrier’s tracking information to update.
If the tracking information has not updated for several business days, contact us through our website’s contact page.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or ships.
If an order is returned because of an incorrect or incomplete address, refusal, or failure to collect it, the customer may be responsible for reshipping costs. Original shipping charges may be non-refundable where permitted by law.
Delayed, Lost, or Stolen Packages
Once a package has been transferred to the carrier, delivery may be affected by events outside Zova Growth’s reasonable control.
If tracking shows that a package is delayed or missing, contact us so we can help you open an investigation with the carrier. If tracking marks an order as delivered but you cannot locate it, check the delivery area, ask household members or neighbors, and contact the carrier before reaching out to us.
Zova Growth is not responsible for packages stolen after confirmed delivery, except where required by applicable law.
Damaged Packages or Incorrect Items
Inspect your order promptly after delivery. If it arrives damaged or you receive the wrong item, contact us within 7 days of delivery and provide:
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated at checkout.
Zova Growth cannot predict or control customs charges or customs-processing times.
Tracking Your Order
When tracking is available, we will send the tracking number to the email address provided at checkout. Please allow up to 48 hours for the carrier’s tracking information to update.
If the tracking information has not updated for several business days, contact us through our website’s contact page.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or ships.
If an order is returned because of an incorrect or incomplete address, refusal, or failure to collect it, the customer may be responsible for reshipping costs. Original shipping charges may be non-refundable where permitted by law.
Delayed, Lost, or Stolen Packages
Once a package has been transferred to the carrier, delivery may be affected by events outside Zova Growth’s reasonable control.
If tracking shows that a package is delayed or missing, contact us so we can help you open an investigation with the carrier. If tracking marks an order as delivered but you cannot locate it, check the delivery area, ask household members or neighbors, and contact the carrier before reaching out to us.
Zova Growth is not responsible for packages stolen after confirmed delivery, except where required by applicable law.
Damaged Packages or Incorrect Items
Inspect your order promptly after delivery. If it arrives damaged or you receive the wrong item, contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review the claim and arrange an appropriate replacement, refund, or other resolution where applicable.
Split Shipments
Orders containing multiple products may arrive in separate packages. When available, tracking details will be provided for each shipment. You will not be charged additional shipping fees solely because we divide an order into multiple packages.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will try to accommodate the request, but orders that have already been processed or shipped cannot normally be changed or canceled.
Returns
Shipping-related matters do not replace our separate Return and Refund Policy. Please consult that policy for information about return eligibility, deadlines, and return-shipping costs.
Contact Us
For questions about shipping or an existing order, contact Zova Growth through the contact page on our website. Include your full name and order number so we can assist you promptly.
This policy does not limit any mandatory consumer rights available under applicable law.
Split Shipments
Orders containing multiple products may arrive in separate packages. When available, tracking details will be provided for each shipment. You will not be charged additional shipping fees solely because we divide an order into multiple packages.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will try to accommodate the request, but orders that have already been processed or shipped cannot normally be changed or canceled.
Returns
Shipping-related matters do not replace our separate Return and Refund Policy. Please consult that policy for information about return eligibility, deadlines, and return-shipping costs.
Contact Us
For questions about shipping or an existing order, contact Zova Growth through the contact page on our website. Include your full name and order number so we can assist you promptly.
This policy does not limit any mandatory consumer rights available under applicable law.