Refund policy

At Zova Growth, we want you to be satisfied with your purchase. This policy explains when products may be returned and how refunds are handled.
Return Period
You may request a return within 30 days of delivery. Return requests submitted after this period may not be accepted, except where required by applicable law.
Return Eligibility
To qualify for a return, an item must generally be:

We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following products cannot normally be returned:

These exclusions do not apply when an item is defective, damaged upon arrival, incorrectly supplied, or otherwise covered by mandatory consumer-protection laws.
Starting a Return
Before sending an item back, contact Zova Growth through our website’s contact page. Include:

If your return is approved, we will provide return instructions and the applicable return address. Products sent back without prior authorization may not be accepted.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return-shipping costs. Original shipping charges are non-refundable unless required by law or the return resulted from our error.
We recommend using a tracked shipping service and keeping your shipping receipt. Zova Growth is not responsible for return packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Products
Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Please provide clear photographs of the product, its packaging, and the shipping label. After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate resolution.
Do not discard the product or packaging until we confirm that it is no longer required.
Refunds
We will inspect your return after it is received. If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider. Processing times are controlled by the payment provider and may vary.
Any shipping charges, duties, taxes, or handling costs that are non-refundable will be deducted where permitted and applicable.
Partial Refunds
A partial refund may be issued when:

Exchanges
We do not guarantee direct exchanges. The quickest option is generally to return the eligible product and place a new order after the return is approved.
If an item arrived damaged, defective, or incorrect, contact us before placing another order.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to accommodate the request, but we cannot guarantee cancellation after an order has entered processing or shipped.
If the order has already shipped, the standard return process will apply.
Refused and Unclaimed Deliveries
If an order is refused, unclaimed, or returned because an incorrect or incomplete address was supplied, any refund may be reduced by the original shipping cost, return-shipping charges, customs fees, or other costs incurred by Zova Growth, where permitted by law.
Late or Missing Refunds
If you have not received an approved refund:

Contact Us
For return or refund questions, contact Zova Growth through the contact page on our website. Include your order number so we can assist you promptly.
Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.