Zova Growth Return & Refund Policy

At Zova Growth, we take care to package your order so it arrives in excellent condition. Our 60-Day Delivery Guarantee provides a refund for products that arrive damaged. Please review the details below.

60-Day Delivery Guarantee

If your product arrives damaged, contact us within 60 days of delivery to request a replacement.

This guarantee covers damage present when your order arrives. It does not cover dissatisfaction with results, changes of mind, normal wear, or damage caused after delivery by use, improper storage, or handling.

Damaged Products

To request a refund for an item that arrived damaged, contact us through our website’s contact page and include:

• Your full name

• Your order number

• The name of the affected product

• A description of the damage

• Clear photographs showing the damage, product packaging, and shipping label

Please keep the product and packaging until we finish reviewing your request. We may request additional information to confirm the damage.

Once arrival damage is confirmed, we will refund the affected product to your original payment method. You may choose a replacement instead, if one is available.

Defective or Incorrect Products

If you receive a defective product or an item different from what you ordered, contact us through our website’s contact page as soon as possible. Include your order number, a description of the issue, and relevant photographs.

We will review the issue and arrange an appropriate refund or replacement. These requests are separate from our guarantee for arrival damage.

Subscription Orders

Subscription purchases and renewal charges are non-refundable, except for products that arrive damaged, defective, or incorrect, or where required by applicable law.

You may cancel your subscription to prevent future renewals. Cancellation does not refund charges already processed or cancel orders already placed.

Other Returns

Except for damaged, defective, or incorrectly supplied products, or where required by applicable law, all sales are final.

We do not accept returns or issue refunds for:

• Changes of mind

• Dissatisfaction with product results

• Products ordered by mistake

• Opened or used products without a qualifying defect

• Damage caused after delivery

• Gift cards or downloadable and digital products

Opening a product does not automatically disqualify a claim involving a defect or damage present upon arrival.

Return Instructions & Shipping

Do not send a product back without contacting us first.

If a return is required for an approved damaged, defective, or incorrect product claim, we will provide return instructions and a prepaid shipping label or arrange return shipping at our expense.

Please follow the instructions provided and retain any tracking information.

Refund Processing

We will notify you when your refund is approved and whether a return is required. If required, we will process the refund after receiving and inspecting the returned product.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is issued for it to appear in your account. Your bank or payment provider may require additional processing time.

For an order delivered entirely damaged or incorrect, we will also refund any original standard shipping charge. For a partially affected order, any applicable shipping refund will be explained during the review.

Exchanges

We do not offer exchanges for changes of mind or dissatisfaction with results.

For damaged, defective, or incorrect products, a replacement may be arranged with your agreement, subject to availability.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to accommodate your request, but cancellation is not guaranteed once processing has begun.

Orders that have already shipped cannot be canceled. Shipment alone does not make an order eligible for a return.

Refused or Unclaimed Deliveries

Refusing delivery or leaving a package unclaimed does not automatically qualify an order for a refund.

If a package is returned to us because it was refused, unclaimed, or addressed incorrectly at checkout, contact us to discuss available options. Any approved refund may be reduced by shipping and other costs incurred, where permitted by applicable law.

Late or Missing Refunds

If you have not received an approved refund:

1. Check the account associated with your original payment method.

2. Contact your bank or payment provider to check processing status.

3. If the refund still cannot be located, contact us with your order number.

Contact Us

For questions or to report an issue, contact Zova Growth through our website’s contact page. Include your order number so we can assist you promptly.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.